With social media, a global marketplace, and mostly unrestricted access to news and the internet, it's so important to communicate failures and mistakes when they happen. Companies have begun to catch on to this. Rather than just blaming upstream or downstream, they instead will discuss with their audience what happened, how they will fix the mistake, and apologize. The process of communication becomes important in getting your audience back. It shows them that the company is

If you haven't heard the buzz already from just about every single news platform, Google Lens was just announced by Google's CEO Sundar Pichai at the I/O developer conference. Tech Crunch has a pretty good article outlining what Lens is supposed to be. Google is attempting to put together its computer vision and intelligence to bring more search results directly to your smartphone. Brilliant right? Artificial intelligence has certainly been quite the highlight this last year.